Policies

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Every clients well-being is the driving force for what I do, and I do absolutely love what I do. I would like to respectfully draw your attention to, and Thank You for your time in reading, the following information and policies.  These have been implemented to protect the health and wellbeing of my clients, my family and myself and the viability of my business.  As with all businesses, overheads are a factor, and whether a client attends their appointment or not I still have costs to cover such as insurance, professional membership fees, heating, electricity, laundry, products, to name but a few, as well as my own personal financial commitments that come with everyday family life;

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Cancellation Policy

This Policy Includes 'No-Shows' (a 'No Show' is an appointment not attended, without any notice given)

Appointments are booked for you at a time that is mutually agreed.  If you are unable to attend an appointment or need to cancel or reschedule at least 24 hours notice is required to avoid 100% of scheduled therapy costs being incurred. The 50% Non-Refundable Booking Fees paid at the time of booking your appointment, and where full payment has been made in advance, including Gift Vouchers, these fees received will be retained by LMK where insufficient notice is given to compensate towards that lost appointment.

By booking an appointment, you agree to this cancellation policy.

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Cancellation/No Show fees can be paid via PayPal to: @LauraKitto, please use your name as a payment reference. Upon receipt of payment you will be issued with a an electronic receipt for your records.  Once cancellation fees have been received, a future appointment can be confirmed.

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The more notice I am given affords me the opportunity to offer the appointment to someone else.

Following a cancellation, I reserve the right to: 

- not offer appointments following cancellations and non-payment of cancellation fees where applicable, and

- request a non-refundable booking fee to secure a future appointment, which will of course be deducted from the cost of the therapy when received.​

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In the event where LMK needs to reschedule or cancel your appointment you will be given the option of either a refund or to carry forward any fees to the rescheduled date respectfully.

 

Well-being Policy

Prior to each appointment all clients are asked to asked to inform me if they are unwell in the 48 hours prior to their appointment, this is requested within the automated email reminder notices sent.

I would respectfully ask that all clients are at least 48 hours clear of any usual fevers, cold/flu viruses and symptoms such as sickness and diarrhoea before attending appointments. I completely understand as we all get ill from time to time, so please do let me know if you are unwell and need to reschedule as soon as you can. It is no longer possible for clients to arrive at an appointment stating that they may ‘have a bit of a cold’. I must work to minimise the risk to the health & wellbeing of fellow clients, some of whom have ongoing conditions with low immunity, my own health and that of my family.  Please also be aware that I am unable to perform any therapies whilst an infection is present. Thank you for your understanding.

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Time Keeping

Your commitment to your appointment time is very much appreciated, as is arriving for your appointment on time.  It's important that your appointment time is fully utilised for your relaxation and not impacted in anyway due to late arrival. I always allow a little extra time, in addition to the actual therapy time, however, appointments cannot overrun the allocated diary time impacting other clients or my own family commitments. 

Thank you for your understanding.​

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Privacy Notice & Data Protection Policy

As a Complementary Therapist, providing therapies to help improve the wellbeing of clients, Laura Kitto is required to note personal information about her clients.  This information will be kept secure, and no personal data will be shared with 3rd party organisations. The only exception to data sharing is where there is a safeguarding concern relating to a child or vulnerable adult perceived to be at the risk of harm, in which case data may be shared with the necessary safeguarding agencies.  Please see Data Protection Policy for full details of how your data is protected.

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My Safety Policy

Male clients requesting appointments for Reflexology or Reiki will be offered appointment dates and times available when I know my husband will be home, and therefore bookings received may be subject to being rescheduled as a result.

For gentlemen seeking massage and other therapies that I do not advertise, please seek an alternative provider.

It has become necessary to implement this safety policy due to a number of inappropriate enquiries.

Thank You For Your Understanding.