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Cancellation Policy:
This Policy Includes 'No-Shows' (a 'No Show' is an appointment not attended, without any notice given)
Appointments are booked for you at a time that is mutually agreed. If you are unable to attend an appointment or need to cancel or reschedule at least 24 hours notice is required to avoid 100% of scheduled therapy costs being incurred. The 50% Non-Refundable Booking Fees paid at the time of booking your appointment, and where full payment has been made in advance, including Gift Vouchers, these fees received will be retained by LMK where insufficient notice is given to compensate towards that lost appointment.
By booking an appointment, you agree to this cancellation policy.
Cancellation/No Show fees can be paid via PayPal to: @LauraKitto, please use your name as a payment reference. Upon receipt of payment you will be issued with a an electronic receipt for your records. Once cancellation fees have been received, a future appointment can be confirmed.
The more notice I am given affords me the opportunity to offer the appointment to someone else.
Following a short notice cancellation or no show, I reserve the right to:
- not offer appointments following cancellations and non-payment of cancellation fees where applicable, and
- request a non-refundable booking fee to secure a future appointment, which will of course be deducted from the cost of the therapy when received.
In the event where LMK needs to reschedule or cancel your appointment you will be given the option of either a refund or to carry forward any fees to the rescheduled date respectfully.
Opening Times:
From September 2024: Mondays & Thursdays Only 9:30am-8pm Only (last appointment @ 7pm)
Closed: Public Holidays
Please See My Information & Policies Page For More Important Information